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Terms & Conditions


Regarding dispatch of orders - Orders are dispatched within 48 hours of confirmation email being sent by RakubyK.

1. Products 

All items featured on the website are made by hand, therefore completely unique. Each item is described with approximate measurements and dimensions. Items may vary slightly from the description given. Colour may also vary from photographs on the website.

All items on the website are subject to availability.

2. Cancellations

Orders can only be cancelled provided they have not been dispatched. Refunds will be issued within 14 days of cancellation.

3. Postage and Packaging

All prices are based on current postage charges. Please contact for postage & packaging charges, all are sent via signed for and insured delivery. 

If any items arrive broken or damaged, you must declare this immediately and provide photographic evidence within 2 days.

4. Delivery

Please ensure you inspect your order when you receive it.  If there is any problem you must notify us immediately.  RakubyK will not accept any rejection of goods at a later date.

5. Returns & Refunds

If you change your mind about the items you purchased, please contact RakubyK within 7 days of receiving your delivery to arrange returning the goods. Return postage is at your expense. Insurance for pottery is variable with the delivery service so any breakages will also be at your expense. In the event of any breakages you will be notified and a refund will no longer be available.

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